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Preparing your premium experience
Preparing your premium experience
Last Updated: July 10, 2026
Thank you for choosing GymPulse as your fitness management platform. We strive to provide transparent billing and fair policies for all our Gym Owners.
We offer a comprehensive 7-day free trial on all plans. You do not need to provide a credit card to start your trial. If you do not choose to subscribe at the end of your trial, your account will simply be paused, and you will not be charged.
You can cancel your GymPulse subscription at any time from the Admin Dashboard under the Billing section. If you cancel, you will retain access to the platform until the end of your current paid billing cycle (monthly or annual).
Because we offer a risk-free 7-day trial for you to evaluate the software, we generally do not offer refunds for payments already processed. However, exceptions may be made in the following circumstances:
We respectfully request that you contact us first before issuing a chargeback with your bank. We are always willing to work with you to resolve billing misunderstandings. Unjustified chargebacks may result in the immediate suspension of your GymPulse account and the deletion of tenant data.
If you believe you are eligible for a refund under the terms above, please email our support team at support.gympulse@gmail.com with your Gym ID, Invoice Number, and a brief explanation. We aim to process all requests within 3-5 business days.