Question 1

How do you handle data migration from my old software or Excel?

Accepted Answer

During Early Access, we help you move your member, plan, and expiry data from Excel or CSV into GymPulse so your team can start from a clean operating base.

Question 2

Is my gym's financial and member data secure on the cloud?

Accepted Answer

GymPulse uses role-based access controls so owners, staff, trainers, and members only see the tools and information appropriate for their role.

Question 3

Can GymPulse manage billing and invoices?

Accepted Answer

Yes. GymPulse lets your team record payments, manage invoices, update invoice status, and keep billing history connected to each member profile.

Question 4

How does GymPulse help with missed renewals?

Accepted Answer

GymPulse surfaces expiring memberships and payment status inside the dashboard, giving your team a reliable follow-up list instead of forcing them to search spreadsheets manually.

Question 5

Can it handle multiple branches under one brand?

Accepted Answer

Yes. GymPulse includes branch management and branch-scoped reporting so you can run a single gym today and add locations without changing software.

Question 6

What do members get with GymPulse?

Accepted Answer

Members get a secure portal where they can view their active membership, attendance history, billing information, notifications, settings, and profile details.

Question 7

What does 'Early Access' mean for support?

Accepted Answer

Early Access means you get founder-led onboarding and direct feedback loops while GymPulse continues to evolve around real gym operations.

How can we help?

Getting Started

Billing & Invoices

Troubleshooting

Frequently Asked Questions

Still need help?

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